At EzPac, we are committed to providing you with a seamless shopping experience, including efficient shipping and delivery of your customized packaging products. Please read our shipping policy carefully to understand the details of how we handle the shipping process.
• Once you place an order on our website, our team will start processing it within 24 hours.
• The processing time includes quality checks, customization, and packaging of your products.
• Our standard shipping time is 5-7 business days from the date of order processing.
• Please note that shipping time may vary based on factors such as the complexity of your artwork, the quality of the image you provided, and other customization options.
• We offer competitive and transparent shipping charges based on the weight and dimensions of the package.
• Shipping charges will be calculated and displayed during the checkout process.
• We partner with reliable and trusted shipping carriers to ensure safe and timely delivery of your products.
• You will receive a tracking number once your order is shipped, allowing you to track the delivery status.
• Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.
• We recommend checking with your local customs office for information on potential charges.
• You can track your order using the provided tracking number on our website or through the carrier's website.
• Please ensure that you provide accurate and complete delivery information during checkout. We cannot be held responsible for delivery delays or issues caused by incorrect addresses.
• We take pride in delivering high-quality products to our customers. If you receive a damaged or defective item, please contact our customer support team within 72 hours of receiving the product. We will work to resolve the issue promptly.
• If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped.
Note: Shipping times and delivery dates are estimates and may vary due to factors beyond our control, such as weather conditions, holidays, and unforeseen delays.
At EzPac, your satisfaction is our priority. If you have any questions or concerns regarding our shipping policy or the delivery of your order, please feel free to contact our customer support team. We are here to assist you.Thank you for choosing EzPac for your packaging needs!
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